Social Service


Participants must undergo briefing and then undertake Social Service for a stipulated period. The form of service may be changed if circumstances render continuation of the original choice impracticable or inappropriate.

Bronze – At least 12 hours spread over at least 3 months. Silver – At least 24 hours spread over at least 6 months. Gold – At least 48 hours spread over at least 12 months.


To connect with your community and learn how to give useful service to others

What It’s All About

The Section is designed to develop in participants a sense of community service and a feeling of responsibility to others since it is based on the belief that members of a community have a responsibility to each other and that voluntary help is needed. The emphasis is on giving regular commitment to the Service activity.

Social Service is all about giving back to the community. Whatever passions you may have, whether it’s care and concern for the environment, a love of animals, a desire to make a difference to live of those less fortunate, referee your favorite sport or help the sick or elderly, the Social Service offers the structure to fulfill these passions.

Social Service offers Participants the opportunity to engage with society and gain an understanding of the importance of their role within both their immediate and global community. It gives the change to connect with individuals and groups they may have previously overlooked or not been aware of, and to make a real difference to their world.

What You Get Out Of It

By getting involved with the community, Participants should enjoy making a real difference to the lives of others, and through this develop a greater responsibility to themselves and wider society. Through regular commitment, you will begin to form a lifelong habit of community involvement and voluntary service!

There are a bunch of things you can get from it:

  • It’s fun and giving personal commitment by dedicating leisure time to the service of others
  • Appreciate the needs of others and contribute to their well-being by working with and for people with whom you would not normally come into contact
  • You will make a real difference to the community and people around you
  • Self realization and self confidence by understanding personal strengths and weaknesses through reviewing your performance in training and counseling sessions
  • Increase self-esteem by receiving positive feedback from peers and adults, and learning to appreciate the value of your personal contribution.
  • Overcome prejudice and fears through building new relationships, questioning attitudes and values, and developing an empathy with others;
  • Accept responsibility through a personal commitment to an organization or member of the community.
  • Generate positive community action by taking a pro-active role in identifying worthwhile Service opportunities which benefit the local community or the environment;
  • You can do it with your mates, and you might make some new ones along the way
  • You will feel great by trusting yourself and being trusted perhaps for the first time
  • Connect with people and make new friends
  • You will learn new interpersonal skills
  • You may learn a lot about yourself

Plan of Action:


Choose Your Activity

Choose your activity and Assessor(s).

2. Set Yourself the Challenge

Set yourself challenging and realistic goals, in consultation with your Assessor(s). It is really important that you do this before you start your activity, so you know what you are working towards. Your goals should be realistic but also challenging.

3. Pursue Your Goals

Pursue these goals for the required time (depending on The Award level being undertaken), and log hours and activity into your Record Book.

4. Keep a Record

You may like to keep a journal. This could be a diary, photos, video, a blog.

5. Monitor Your Progress

Keep in touch with your Assessor so they can monitor your progress and discuss any concerns you may have about achieving your goals.

6. Final Assessment

Once you have completed your activity and reached your goal, ask your Assessor to complete your final assessment in your Record Book.

7. Submit Your Record Book

Once you have completed all your sections, submit your Record Book to your Coordinator for final Assessment of your Award.

Remember, your Coordinator and Assessor are there to guide you and help with any questions you have along the way, so don’t be afraid to ask. You may also contact us.

Volunteering Ideas

There are so many areas that you can volunteer in, so we have made a list below to get your ideas flowing…

People in the community

  • Visiting people in need, such as the elderly or disabled people, on a regular basis to provide assistance with shopping, gardening or other domestic tasks, or simply to keep them company
  • Voluntary work in hospitals and care centers
  • Visiting prisons or detention centers under the auspices of the proper authorities
  • Helping with a local community radio or newspaper
  • Sports coaching or leadership
  • First aid – doing a course and then making their skills available to the benefit of the local community i.e. being a first-aider at football matches or dance competitions etc.

Youth work

  • Acting in a leadership role in a youth club or uniformed youth organization
  • Helping other young people participate in The Award by acting as a leader for Bronze or Silver participants under the guidance of one’s own Award Coordinator.

Community education and health education

  • Working with experienced persons to educate the local community, or specific groups within it, on important issues such as prevention of leprosy or malaria, AIDS education, primary health care, immunization campaigns, drug/alcohol awareness education
  • Teaching a person to read or write
  • Assisting in the teaching of primary school children

Environmental service

  • Participating in a conservation project, e.g. clearing wasteland, cleaning a river, or caring for threatened wildlife or trees
  • Caring for a public or school garden
  • Providing, maintaining, and encouraging the use of public wastepaper bins
  • Working in a clean-up campaign
  • Bush and natural environment regeneration

Animal welfare

  • Caring for animals under threat
  • Assisting with organizations who care for neglected and abandoned animals

Charity work

  • Fundraising for a charity – this could be through fundraising events, organizing a school fundraising drive. Don’t forget that The Award is a not-for-profit organization who relies on fundraising to survive
  • Producing a newsletter for a charity
  • Creating or maintaining a charity website.

Emergency services

  • Helping an emergency service team, e.g. fire services, surf life-saving, lifeboats, coastguard, police, mountain rescue, civil defense
  • Assisting with local or national disaster operations.

You can pick one of the ideas from the table below:

Volunteering Requirements

For this section, Participants must:

1. Undertake an activity regularly where they are donating their time to a genuine cause, for the required length of time depending on the Award level

2. Show regular commitment, progress and improvement of their chosen activity.

3. Understand regular commitment usually means at least one hour per week.

4. Activities must be undertaken substantially in their own time. This means that while some activity may take place within school, university or work hours, most of it should occur outside of these scheduled times.

5. For some activities, formal or informal training may be required. This will need to be checked with the organization the Participant is choosing to volunteer with.

Please note that any volunteering must not be to the Participant’s immediate family. It must also meet a genuine need, and not just be a favour to a friend or neighbour.

Volunteering Assessment

Assessment is undertaken by a suitably qualified or experienced adult volunteer who has been nominated by the Licensed Operator or identified by Participants, and approved by Coordinators, on behalf of the Licensed Operator. Please note that the selected Volunteering service may require Assessors to be qualified or registered with a relevant club, institution or accredited organisation. Assesors(s) should not be an immediate family member.

Assessors both help Participants set goals for their chosen activity(s) and assess whether or not a Participant has undertaken the required effort and has strived to achieve their goals. Group activities are to be assessed with regard to each individual’s contribution to planning, execution and completion.

Assessors are responsible for writing the final assessment report and signing off the Section for which they are assessing. The frequencing of contact and monitoring between the Participant and the Assessor will depend on the activity and the age/level of independence of the Participant. As a guide every 2-4 weeks may be appropriate.

For the Social Service Section, Assessors are often involved with the organisation the Participant is volunteering for, or they may be chosen mentors.

Each Participant is to be monitored and assessed by their Assessor for:

1. Effort

2. Perseverance

3. Progress

A Participant satisfies the requirements of the Skills Section if the Assessor is convinced that:

  • Their commitment was substantially in their own time outside of school, university or work hours
  • Regular effort has been shown during the period of participant
  • Progress has been made based upon their initial knowledge and ability
  • Improvement has been made and they have strived to meet their goals
  • Minimum hours and time requirement has been met

There is no such thing as failure in the Award. If a Participant has not met the requirements of a Section, the Assessor should leave the assessment blank and discuss their concerns with the Participant. The Participant should then be encouraged to finish the requirements of that Section in order to resubmit their Record Book for assessment at a later date.